5 Tips to Get Social with Your Customer Service
People turn to social media to resolve their customer service needs. Here's how to do it correctly:
The Customer Is Not Always Right
This article by VerticalResponse CEO and founder Janine Popick originally appeared on Inc.com. I know some of you who just read this headline are clutching your proverbial pearls, especially if you’re in the...
Get Your Support Team Holiday-Ready
With the holiday season coming up faster than a speeding reindeer, it’s important to be prepared. In no other area is this more crucial than your customer service. According to a recent Consumer Reports survey,...
We Support You on the Weekend Too
We had quite a few of our customers reach out to us asking for weekend support. We’ll we heard your feedback and we understand that for small businesses the work never stops, even on the weekend! Weekend support is...
Pick Up the Phone & Get a Customer for Life
I just read a recent tweet about VerticalResponse and it inspired me to write about it. It read: “Just love it when a company quickly answers the phone, I can understand them and they answer my question...
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