Understanding your customers well enough to ensure you’re giving them what they want and need — that’s the key to success for any small business in any industry. It’s easy enough to learn about the customers and prospects who actually walk into your store or office, but what about those who visit your digital storefront? They’re every bit as important as the customers you deal with face-to-face. How do you get to know them?

Google Analytics is one powerful — and free — website analysis tool that can help you better understand your current and potential customers. It can also help you understand how people are interacting with your company website, where they’re coming from and how often they visit, what parts of your site are capturing their attention and what parts aren’t sparking interest.

It’s easy to see why Google Analytics is one of the most popular website analysis tools — it’s easy to use. You don’t need to be a digital genius to work with this most useful of Google’s website tools. But if you do find yourself with questions, Google offers a plethora of ways to get answers, from its own Google Analytics YouTube channel to an active blog and detailed help pages.

If you’re going to use Google Analytics, it’s well worth your time to read through as much of the information as possible. We’ve put together a Google Analytics 101 to help you get a quick start:

Setting up your website to be tracked

Head over to google.com/analytics to sign up for a free account, or simply log in if you already have an account. Over the years, Google has substantially streamlined the process of setting up a website to be tracked. Once you’ve created an account and logged in, you’ll need to tell the tool what websites or mobile apps you want to track. Google calls this “setting up a property.”

Here are the steps Google outlines for setting up your website as a property to be tracked:

• Sign in to your Google Analytics account.
• Click on the Admin tab.
• Choose the account to which you want to add the property. Use the dropdown menu in the Account column to do this.
• Once you’ve chosen the account, in the Property column, click on “Create new property” from the dropdown menu.
• Select “website.”
• Enter the site’s name.
• Enter the website URL.
• Choose an industry category and reporting time zone.
• Click “Get Tracking ID.”

After you’ve added your website as a property, you need to set up the tracking code in order for Google to begin collecting data on your website.

Setting up the tracking code

Google Analytics needs some help from you in order to know what site to track and how to collect data. Once you’ve established your website as a property, you need to set up the tracking code for it. Google says you can do this in two ways:

• Use Google Tag Manager to add Google Analytics tags. This route makes it easier to incorporate tags from other sources like AdWords Conversion Tracking.
• Or, if you only want to add the basic Google Analytics tracking code, you can add the tracking code into the HTML of every page on your website.

If you think you want to set up Google Tag Manager, Google provides comprehensive information on how to do that, and they suggest you start by reading their About Google Tag Manager page. Since we’re focusing on Google Analytics for beginners, let’s talk about the second option, which is incorporating the tracking code into your website’s HTML.

If you have access to your website’s source code and are comfortable editing HTML, you can do this step yourself. Or, if you work with a webmaster or developer, he or she can help you. Google outlines these steps:

• Sign into your Google Analytics account, select the Admin tab, and choose the property you’re working on from the Account and Property columns.
• Next, click “tracking info > tracking code.”
• Your tracking code snippet will appear in a box with several lines of JavaScript in it, and will begin with <script> and conclude with </script>.
• Don’t do anything to change the snipped portion. Just copy and paste it into the HTML for every web page you want to track. Be sure to place it right before the closing </head> tag in the page code.

We strongly encourage you to read the Google Analytics help pages on these topics; this blog is merely a summary, and we couldn’t begin to explain the process half as well as Google does! Armed with the primer we’ve provided, dive into Google’s more detailed information and you’ll soon develop a better understanding of just how powerful a website analysis tool Google Analytics is.

Dashboard basics

Google has created an intuitive, versatile and robust dashboard that allows you to crunch numbers in a multitude of ways. Learning how to use the dashboard is easy, and it can help you really understand how well your website is performing, what’s working, what’s not, and where you can improve.

Starting on the home page, click on the account you want to analyze. The dashboard will generate graphs, percentages and pie charts with a wealth of information from the last 30 days, including:

• Number of visitors, percentage of first-time visitors and percentage of repeat visitors.
• Average length of time visitors stayed on the page.
• Where visitors were from and what language they speak.
• Conversions.
• Site speed.
• Traffic source.

If you want to see stats for a different time period, it’s easy to change the date range. You can also narrow the reporting time frame to month, day, week or even hour. Moreover, you can compare two sets of date ranges to see how your results have changed over time.

Reports you should know and use

Google Analytics makes it easy to put the raw performance data of your website into meaningful perspective. The tool can generate a multitude of reports that you can customize in many ways. You may find the following reports particularly valuable:

• The Audience Overview can tell you how many people visit your page, what time of day they’re visiting, where they’re from, what browser they’re using to access your site, and even what size monitor each visitor is using.

• Acquisition allows you to view a traffic report that shows where the majority of your traffic comes from — search engines, referrals from other sites or different pages within your own site.
• If you’re wondering where visitors are entering your site, the landing page report can tell you that. Data showing visitors entering from your site’s index page may mean they’re finding you through a search engine or may have bookmarked your site. If one particular page gets a lot of traffic, however, it may mean the content is a popular topic. You can also track ad campaigns using landing pages.
• Want to know how many people are actively using your site? The Active User Report lets you choose a date and see how many people have actively used your site within the past seven, 14 and 30 days of that date. The data can help you understand if your website is holding users’ interest, or if you need to re-evaluate what you’re doing.
• You may have 1,000 visitors a day and still wonder what they’re really worth to your business. Google has an answer for that in its Lifetime Value Reporting tool. Google says the report “lets you understand how valuable different users are to your business based on lifetime performance across multiple sessions. For example, you can see lifetime value for users you acquired through email or paid search. With that information in hand, you can determine a profitable allocation of marketing resources to the acquisition of those users.”
• The keywords report shows you keyword terms visitors searched for on a search engine, such as Google or Bing, before visiting your site, and how long they stayed (on average) on a particular page after searching for a keyword.
• Driving traffic to your website is important, but you also want those visits to convert into potential or actual customers. The conversions report allows you to track how many visitors signed up for your newsletter, who clicked on your shopping page and more.
• It’s important to understand how you’re acquiring new customers, and the Treemaps report can help you do that. The report graphically interprets incoming traffic across different channels, so you can quickly understand traffic trends.
• Segmentation is key to the success of your marketing trends, and the Cohort Analysis report can help you identify like-minded groups of visitors. You can group users through a range of parameters, such as the date they first visited your site, then track their behavior over time.

For a visual walkthrough of some of the above mentioned features, click on the video below.

You have to set goals

All the analytics and data are aimless if you don’t have goals in mind. Goals can help you measure your site’s performance to see if it’s achieving what you want and need it to do. Google classifies a “goal” as an activity that’s completed, like a conversion, that contributes to your overall business success. For example, e-retailers might count a purchase as a goal.

“Having properly configured goals allows Google Analytics to provide you with critical information, such as the number of conversions and the conversion rate for your site or app,” Google says. “Without this information, it’s almost impossible to evaluate the effectiveness of your online business and marketing campaigns.”

To establish goals, log into your Google Analytics account and click on the Admin tab. Next, choose the account and property you want to view. Once there, select “goals.” As you might guess, clicking “new goal” lets you generate a completely new goal, or you can click on an existing goal to edit it. To create a new goal, you can use a template provided by Google, create a custom goal or create “smart goals.”

Be sure to visit Google’s page on creating and editing goals for a full rundown on how to create goals using each different approach. Meanwhile, it’s worthwhile to note there are multiple types of goals and each delivers different data:

• Destination goals let you designate a pageview or screenview as a conversion.
• Duration goals look at the time a user spends on a page and treats that duration as a conversion to measure engagement.
• Event goals consider how a user interacts with your site and counts specific behaviors as a conversion.
• Page/screens per session goals evaluate the number of pages or screens a user sees per session, with a specified number counting as a conversion.

Once you create a goal and save it, Google Analytics begins collecting that data immediately and will continue to do so until you turn off the goal. Once you have your goals set up, you can analyze these conversion rates in the Goal Reports. Other reports also track goal conversions, including Visitor Reports, Traffic Reports, Site Search Reports, and Events Reports.

A final word

Of course, like any website analysis tool, Google Analytics has a paid premium version that offers additional functionality. However, the basic, free account has enough versatile tools to satisfy most small businesses.

Google never rests on its laurels, so we can expect to see more changes and new developments for Google Analytics in 2016. Following the blog, taking advantage of the YouTube channel and read through help pages to keep abreast of updates and to understand how to leverage the power of Google Analytics to benefit your small business.

© 2016 – 2019, Linzi Breckenridge. All rights reserved.