In this episode of “The Magic @ Ball of Social Media,” we sit down with Tom Martin, Digital Marketing Strategist at Converse Digital and author of The Invisible Sale. Martin shares his perspective on how small businesses can engage with their community.

A key takeaway that Martin shares: One thing that a big business can never take away from a small business is the perception that they are small and intimate. Big businesses have a hard time obtaining that connection with their customers.

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