Stellar Customer Experience: 4 Tips
I’ve been thinking a lot about our customer experience lately as we’ll soon be making some sweeping changes to the way we do business at VerticalResponse. When I see other businesses that do a bang up...
Why Your Customer Service Policy Stinks
No business is immune to unhappy customers. But making sure you meet customer service expectations can keep them to a minimum.
Customer Service Pop Quiz: Be Your Own Customer
When it comes to customer service, it's easy to assume that if there aren't any complaints, there's no need to improve it. Big mistake.
The Customer Is Not Always Right
This article by VerticalResponse CEO and founder Janine Popick originally appeared on Inc.com. I know some of you who just read this headline are clutching your proverbial pearls, especially if you’re in the...
Zappos: A Great Example of Exceeding Expectations
I must say, “I truly love Zappos.” I think their customer service is great, the site is easy to navigate and it’s an all-around super experience. My husband and I are always mesmerized by the...