Get the customer insights you need: Introducing Surveys
Find out what your customers think about your company and products or services with the latest release from VerticalResponse: Surveys.
Surveying your domain: Effective use of customer polls
What is NPS? Why does it matter? Here's how to survey your audience and learn from the results.
Guide to Autoresponders Part 2: Content Offer and Survey Emails
Part two of our Guide to Autoresponders. Learn how your brand and business can stay top of mind with Content Offer and Survey emails.
15 Steps to Create an Effective Customer Survey
We’ll show you how to create a useful customer survey and email to send to your target audience.
Do You Know Your Target Market? How to Find Out…
Do you know who your target market is? We mean, really know? And, we’re not talking about, “I sell dresses, so my target market is women.” We mean, “I own a dress shop on Sacramento Street, my customers are...
A Simple Question That Can Make or Break Your Business
This article by VerticalResponse CEO and founder Janine Popick originally appeared on American Express OPEN Forum. We all know that a big part of growing a business is to get current customers to help spread the...
Introducing Webinar Wednesdays!
Happy New Year, everybody! In the same calendar-turning tradition of “starting fresh,” we’re starting 2012 with our new “Webinar Wednesdays” series, offering plenty of informative and...
Is Occupy Wall Street Good or Bad for Small Business?
We recently sent a short online survey to a portion of our small-business customer base, to see what they thought about the current Occupy Wall Street movement. Here are some of our findings.
How Gap Fails with Their Customer Satisfaction Survey
Any business that has customers should be concerned with their customers satisfaction. At VerticalResponse, we regularly survey our active customers with a simple Net Promoter Survey that asks the ultimate...