Talk to Your Customers; You Might Learn Something
CEOs need to put themselves out there to see what their customers are saying. And the best way is to communicate with them directly.
Customer Service Ideas – 3 Ways to Wow
When was the last time a company did something that made you think, "wow" that was great customer service?
What Makes Customers Tick
Having a frank discussion about what works, what doesn't and what your customers want from you is key to a successful business.
Customer Satisfaction is Not Dead
According to Wikipedia, customer satisfaction, a term frequently used in marketing, is a “measure of how products and services supplied by a company meet or surpass customer expectations.” If you have...
Customer Service Pop Quiz: Be Your Own Customer
When it comes to customer service, it's easy to assume that if there aren't any complaints, there's no need to improve it. Big mistake.
Are Your Employees Waving Away Customers?
As a business owner, you go above and beyond to keep customers happy. But your employees might not feel the same.
How to Get Your Customers to Grow Your Business for You
If you're running a successful business by your standards, then good for you. But it could be better by leaps and bounds just by asking your customers the simple question, "How did you hear about us?"
5 Ways You Are Turning Your Customers Away
This article by VerticalResponse CEO and founder Janine Popick originally appeared on Inc.com. When it comes to running our companies, we all get into a rut from time to time. One big rut is not having enough time...
A Simple Question That Can Make or Break Your Business
This article by VerticalResponse CEO and founder Janine Popick originally appeared on American Express OPEN Forum. We all know that a big part of growing a business is to get current customers to help spread the...