How Twitter’s Open Direct Messaging Will Affect Customer Relationships
Before, Twitter restricted direct messages to just accounts that follow you. Now Twitter users can enable a setting to receive direct messages from anyone.
The Secret to Top-Notch Customer Service
How do you ensure your company is providing top-notch customer service? Here's the secret.
4 Strategies for Dealing with Negative Comments
There's nothing like a negative comment on social media to put a damper on your day, or business. Use the following strategies to manage the inevitable:
Customer Service Lessons from Amazon
Marc Onetto, former SVP of Worldwide Operations and Customer Service at Amazon.com, shares his insights on the importance of customer service.
Should Businesses Only Speak When Spoken to on Social Media?
Most modern brands and businesses want a vibrant social media marketing campaign. But, figuring out the secret sauce of using your social media networks to engage users without annoying them isn’t always an...
Stellar Customer Experience: 4 Tips
I’ve been thinking a lot about our customer experience lately as we’ll soon be making some sweeping changes to the way we do business at VerticalResponse. When I see other businesses that do a bang up...
2 Tools That Turn Customers into Cheerleaders
This article by VerticalResponse CEO and founder Janine Popick originally appeared on Inc.com. As a business person, you’re always trying to acquire new customers, which is essential. But don’t forget...
Why Your Customer Service Policy Stinks
No business is immune to unhappy customers. But making sure you meet customer service expectations can keep them to a minimum.
Top 20 Most Popular Marketing Blog Posts of 2012
As 2012 comes to a close, we’re ecstatic to share our “Top 20 Marketing Blog Posts of the Year” list. We strive to produce informative, valuable and actionable content for our readers, and over the past year,...