5 Things Small Businesses Can Learn from Knitters
I know that title makes you think I’ve either lost my marbles or we’re scraping the bottom of the barrel for blog ideas. But if you read on I think you will see how this statement is actually true and...
Business Lessons Learned from a Verizon Debacle
Dear Verizon, This is an account of my last 5 days that you’ve taken from me, which I’ll never get back. I’m hoping someone in your company who cares will figure out that actually giving a...
Get Your Support Team Holiday-Ready
With the holiday season coming up faster than a speeding reindeer, it’s important to be prepared. In no other area is this more crucial than your customer service. According to a recent Consumer Reports survey,...
Inc.com: Thanks for Coming Clean Domino’s; Comcast Should Take Notes!
The following post is the latest installment by Janine Popick for the Inc. com Girl Power: Female CEOs blog. I don’t know about you, but lately I’ve seen a crazy barrage of TV commercials for Xfinity; you know, the...
How Much is TMI on Your Website?
The following post is the latest installment by Janine Popick for the Inc. com Girl Power: Female CEOs blog. Yep, I did the unthinkable. I put my e-mail address on my company’s website. Most people say...
Zappos: A Great Example of Exceeding Expectations
I must say, “I truly love Zappos.” I think their customer service is great, the site is easy to navigate and it’s an all-around super experience. My husband and I are always mesmerized by the...
3 Ways to Get Feedback from Customers – And What to Do With It!
I was recently talking to a small business restaurant owner who wasn’t very web savvy. However, after we ate a good meal she said, “Make sure you Yelp us!” She then went on to say, “I wish...
Keep Customers Coming Back with Loyalty Programs
Businesses tend to focus a lot on getting new customers, but sometimes less on keeping them. Well, that’s what loyalty programs are for. If your business doesn’t have a loyalty program I recommend...
Host Your Own Stellar Seminar
A couple of weeks ago Team VerticalResponse went on the road…all the way to the Marriott 2 blocks away! We had a wonderful attendance rate (95%) with some pretty amazing customers. We gave advice on...